Mobile / Text Banking

Mobile Web Banking

It’s Me 24/7 Online Banking on your mobile device browser anytime, anywhere.

Why use Mobile Web Banking?

  • It's easy and secure! And it's free!*
  • There is nothing to install!

*Check with your mobile carrier for web/data access rates.

How do I connect to It's Me 24/7 from your mobile phone?

To connect to It’s Me 24/7 from your mobile phone, first navigate to our home page website. Click on the It’s Me 24/7 logo and you will automatically be directed to mobile banking, with pages optimized for your phone.

Security features of Mobile Web Banking:

For added security, remember to use the 'Logout' button when using Mobile Web Banking. On iPhone or Android devices, the 'Logout' button is on the Home/Options screen. It can easily be found by hitting the 'Home' button in the upper right corner at any time.

If you need to change your password, log on to your secure account in It's Me 24/7. For security purposes, you may not change your password in Mobile Web Banking.

If you feel like your account has been compromised, contact your credit union immediately. If it is after hours, enter an incorrect password three times to lock your account until you are able to contact your credit union.

Text Banking

What are the benefits of text banking?

Enrolled members receive the following services from their credit union:

  • Members can text message requests and receive text message replies on the available balance on accounts of enrolled memberships.
  • Members can enroll in e-Alerts and select to have the alerts sent to them in the form of a text message.

How do I enroll in text banking?

You can enroll in Text Banking by clicking Go Mobile! at the top of the It’s Me 24/7 toolbar.  Then select "Text Banking Home" to access the enrollment screens.

How secure is text banking?

Our Text Banking service is secure.  You can activate the service only when you are securely logged into your online banking account.  Text messages will never contain confidential information about you or your accounts.  Messages will never contain full account numbers.

Will I be charged for text banking?

Please see the Text Banking page in online banking for fee disclosures.  In addition to any fees your credit union may charge, your mobile phone carrier may charge you standard text messaging fees.  Please check with your mobile phone carrier if you aren’t sure what fees apply when you send and receive text messages.

Will text banking work on my phone?

Yes it will, as long as you have text messaging enabled with your mobile carrier and use a carrier that the service supports.  Supported carriers include: Alltel, AT&T, Cincinnati Bell, Sprint, T-Mobile, US Cellular, Verizon Wireless, and Virgin Mobile. Message and data rates may apply.

Which phone carriers are supported?

Our Text Banking service works on all major mobile providers in the U.S.  Please see the list below for carriers included:

  • ACS Wireless
  • All West Communications
  • Alltel AWCC
  • Appalachian Wireless
  • AT&T
  • Bluegrass Cellular
  • Boost (iDEN)
  • Boost Unlimited (CDMA)
  • Breakaway Wireless
  • C Spire
  • Carolina West Wireless
  • Cellcom
  • Cellular One of East Central Illinois
  • Cellular One of Montana
  • Cellular One of NEPA
  • Chat Mobility
  • Cincinnati Bell
  • Cricket Communications
  • CTC
  • Duet Wireless
  • Element Mobile
  • Epic Touch
  • Farmers Mutual Telephone Co
  • GCI Communications
  • Golden State Cellular
  • Google Voice
  • Illinois Valley Cellular
  • Immix Wireless
  • Inland Cellular
  • iWireless
  • MetroPCS
  • Mobi PCS
  • Mobile Nation
  • Mosaic Telecom
  • MTA Wireless
  • Nex-Tech Wireless
  • Nextel (part of Sprint)
  • Northwest Missouri Cellular
  • nTelos Wireless
  • Nucla-Naturita Telephone Co
  • Panhandle Telecommunications
  • Peoples Wireless
  • Pine Cellular
  • Pioneer Cellular
  • Plateau Wireless
  • Revol Wireless
  • Silver Start PCS
  • SouthernLinc Wireless
  • Snake River PCS
  • Sprint
  • Sprocket Wireless
  • SRT Wireless
  • Strata Networks
  • Syringa Wireless
  • Thumb Cellular
  • T-Mobile
  • Union Wireless
  • United Wireless
  • US Cellular
  • US Chariton Valley Cellular
  • Verizon Wireless
  • Viaero Wireless
  • Virgin Mobile USA
  • West Central Wireless

How do I unenroll from text banking?

Simply text “STOP” to IM247 (46247) on your enrolled mobile phone, or you can return to the Text Banking page and click the Unenroll button.  We will no longer send text messages to you from the Text Banking service.  You can add a new phone at any time if you change your mind later.

Why do I need to verify my phone?

Verifying your phone is a one-time, one-way step.  This is one way we ensure the security of Text Banking.

Where do I find my verification code?

During enrollment we will send you a text message with your verification code.  If you have already submitted your mobile number during enrollment, check your mobile device now.  You should receive a text message with your verification code within a few minutes.

I still have not received my verification code, what do I do?

It might take several minutes to receive your code.  If you feel you have waited long enough, you can click the Send Code Now button again.  Please check your mobile device shortly for a new text message.  If you still experience problems, be sure you entered your mobile device number correctly.

Can I come back later to enter my verification code?

Yes you can.  If you experience difficulties, we recommend that you go through the enrollment process again and get a new code.

What commands or keywords can be used?

View Text Banking Commands.  This list can also be accessed via the "View Available Commands" link on the Text Banking page in online banking.

Are keywords case sensitive?

No, keywords are not case sensitive.  You can type ‘help’ or ‘HELP.’

What is the number I should send keywords to?

The short code is IM247 (46247).  This short code will only work if you have enrolled in Text Banking.

How long does it take to get a text message?

You should receive a message within one or two minutes.  Exact timing depends on your mobile service carrier.

Is there any password needed for Text Banking?

There is no password needed for sending and receiving text messages to IM247 (46247).

What should I do if I lose my phone?

You should go to the Text Banking page within online banking and delete the mobile device you have lost.  That will terminate Text Banking service for that mobile device.  You can always return later and enroll a new device.

I have a new mobile phone number.  Can I change my number online?

Yes – you first need to delete your old phone number from within online banking or by texting STOP to IM247 (46247).  Then enroll your new mobile device from within online banking.

Can I get an account balance or loan payment alert on my mobile device?

Yes, when you setup an e-Alert in online banking, there is an option to receive a notification via text message.

Can I transfer money using Text Banking?

No, for security reasons we do not allow transfers through Text Banking at this time.  Consider using Mobile Banking if you need to transfer money between accounts.

Text Banking Commands

NOTE:  The following text messages are used as examples.  The exact text may vary slightly.

BAL

Responses to BAL include the available balance on three savings accounts/and or checking accounts.

Member: “BAL”

ItsMe247: xxxxxxxxxxxxxxx:$-9,999,999.99, xxxxxxxxxxxxxxx:$-9,999,999.99, xxxxxxxxxxxxxxx:$-9,999,999.99. Reply HELP for help. Msg&Data Rates May Apply.

If multiple memberships are enrolled with the same phone, the response will ask you to specify the membership.

ItsMe247: You have multiple memberships for this device, please reply BAL NICKNAME, for available balances. Reply HELP for help. Msg & Data Rates May Apply.

BAL BIZ BAL NICKNAME

(where nickname is the 1-6 character nickname for your membership, in this example is BIZ)

Returns the available balance for up to three savings and/or checking accounts for the membership nickname specified. If you want information for a different account, you can append the 3-digit account suffix to the end of this command.

Member: “BAL BIZ”

ItsMe247: xxxxxxxxxxxxxxx:$-9,999,999.99, xxxxxxxxxxxxxxx:$-9,999,999.99, xxxxxxxxxxxxxxx:$-9,999,999.99. Reply HELP for help. Msg&Data Rates May Apply.

BAL 010 BAL SUFFIX

(where suffix is the 3 digit account suffix, in this example 010)

If you text for the balance of a specific account, you will receive additional information. If you have more than one membership, you will be asked to supply the nickname for the membership to which your account belongs.

If you text for a suffix that is a savings or checking account:

Member: “BAL 033”  (In this example, the 033 is a checking account.)

ItsMe247: xxxxxxxxxxxxxxx available balance: $-9,999,999.99, actual balance: $-9,999,999.99. Reply HELP for help. Msg&Data Rates May Apply.

If you text for a suffix that is a loan:

Member: “BAL 670”  (In this example, the 670 is a loan account.)

ItsMe247: due: $-9,999,999.99, next payment: 99/99/99, past due? yes, payoff: $-9,999,999.99. Reply HELP for help. Msg&Data Rates May Apply.

BAL BIZ 010 BAL NICKNAME SUFFIX

(where nickname is the 1-6 character nickname for your membership, in this example BIZ and where suffix is the 3 digit account suffix, in this example 010)

Returns the available balance of the specific membership/account combination requested.  See suffix and nickname examples above.

STOP

Turns off all text banking and mobile alerts for which you have enrolled with this mobile phone number.  This includes all memberships enrolled in text banking.

Member:  STOP

ItsMe247: You have successfully unsubscribed & will receive no further text messages from ItsMe247. Visit Online Banking for info.

STOP BIZ STOP NICKNAME

(where nickname is the 1-6 character nickname for your membership)

Turns off all text banking and mobile alerts for the membership nickname indicated.  Use this command if you have multiple memberships enrolled in text banking and wish to unenroll only one.  See example for STOP above.

HELP

Provides you with help for unenrollment.

Member:  HELP

ItsMe247 Text: Please call your Credit Union or visit Online Banking for more information. Reply STOP to unenroll. Msg&Data Rates May Apply.